Frequently Asked Questions (FAQ)

Find answers about our dental products, OEM services, ordering process, and international shipping.

Dental Product Overview

Q1: What dental products do you supply?

We supply endodontic products, dental handpieces, clinical equipment, and dental loupes for professional dental use. Our products are designed for dental clinics, distributors, and OEM partners in global markets.

Q2: What are your main product categories?

Our main product categories include endodontic systems, dental handpieces, clinical equipment, and dental loupes. Each category is developed for professional dental applications and international distribution.

Q3: What is endodontic dental equipment?

Endodontic dental equipment refers to instruments used in root canal treatment, including shaping, cleaning, and irrigation tools. It is widely used in dental clinics for endodontic procedures.

Material & Technical Standards

Q4: What material is used in your endodontic files?

Our rotary files are made of NiTi (Nickel Titanium), which offers high flexibility and strong resistance to cyclic fatigue. This material is widely used in modern endodontic systems.

Q5: What is the difference between rotary and reciprocating files?

Rotary files use continuous rotation, while reciprocating files use a back-and-forth motion. Both systems are used in root canal shaping depending on clinical preference.

Q6: Are your products suitable for clinical use?

Yes, our products are designed for professional dental clinic use and are widely applied in endodontic treatments.

OEM & Private Label Services

Q7: Do you offer OEM or private label services?

Yes, we provide OEM and private label services including logo printing, packaging design, and product customization. We support brand owners and distributors with flexible cooperation solutions.

Q8: What customization options do you support?

We support logo printing, packaging customization, and product specification adjustments. These services help distributors build their own dental brands.

Q9: What is your MOQ for dental products?

MOQ depends on product type and customization requirements. For some standard products, small trial orders may be available.

Order & Shipping

Q10: What is your delivery time?

Production time is typically 7–20 days depending on order quantity and customization requirements. We confirm lead time before production.

Q11: Do you ship internationally?

Yes, we export to Europe, South America, the Middle East, and Southeast Asia.

Q12: What shipping methods do you use?

We support DHL, FedEx, UPS, and air or sea freight depending on order size. We will recommend the best option based on your shipment.

Company & Supply Capability

Q13: Are you a manufacturer or trading company?

We are a focused dental export team working directly with production partners under a controlled supply system. We manage product selection, quality control, and international export operations.

Q14: Where are you located?

We are based in Shenzhen, China, a global hub for precision manufacturing and medical device production.

Q15: How do you ensure product quality?

We work with stable production partners and apply internal quality control checks before shipment. This ensures consistent product performance for international clients.

Cooperation

Q16: Do you support long-term cooperation?

Yes, we focus on long-term partnerships with dental distributors, wholesalers, and brand owners. Our goal is stable and continuous cooperation rather than one-time transactions.

Q17: How fast do you respond to inquiries?

We usually respond within 12 hours for all business inquiries.

Quotation & Contact

Q18: How can I get a quotation?

You can contact us via WhatsApp or email with your requirements. We will provide product catalog and quotation based on your inquiry.

Q19: Can I get a product catalog?

Yes, please contact us and we will send our latest product catalog.

Q20: How can I place an order?

You can contact us directly with your requirements. Our team will guide you through product selection, quotation, and order confirmation.